Amazon.com Flow Chart

This flow chart is about how to buy a book from Amazon.com. I started out by going to the actual site and writing down my steps as if I were a customer purchasing a book. If I came across a step that required me to answer a yes or no question, like if I was a new or returning customer for example, I wrote down both answers. When I was done writing down all of the steps, I marked them with the appropriate flow chart symbol to make it easier when I began to actually draw. I only used the oval, rectangle and diamond symbols since this process was based on process and decision making. The process was kind of long, because I had to consider all circumstances and cover anything a customer might encounter while buying a book from this site. By doing this assignment, I learned how to connect different parts of a process and reuse some of the steps in order to make the chart clear and easy to follow.